Our
TERMS OF SERVICE
Services
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Monkey Tree Hosting’s credit approval requirements, Monkey Tree Hosting agrees to provide the hosting services described in the Order for the fees stated in the Order.
Term
The initial service term of the Agreement shall begin on the date that Monkey Tree Hosting generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew unless Monkey Tree Hosting or Customer provides the other with written notice of non-renewal through the client area, which is located at https://secure.monkeytreehosting.com. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”
For clarification, the below products are subject to their respective terms. Any products sold by Monkey Tree Hosting Ltd not included on this list are subject to the continuation for the number of months stated in the Order (the “Initial Term”), or 30-days. Whichever is the longer.
Ultrafast Fibre (OFNL) – 12-month rolling contract (Please also see “MTH Networks – OFNL Terms of Service“)
Hosted Desktop – 30-day Contract
Hosted Voice Services (VoIP) – 30-day rolling contract for the user
Hosted Voice Services (VoIP) – 36-month contract for any hardware
Payments
(a) Fees
Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, annually, bi-annually, or tri-annually as indicated on the Order, beginning on the Service Commencement Date. Monkey Tree Hosting may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Monkey Tree Hosting to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Monkey Tree Hosting will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle.
Payments must be made in Pounds Sterling or US Dollars unless otherwise agreed. Customer is responsible for providing Monkey Tree Hosting with changes to billing information (such as credit card expiration, change in billing address) at its option, Monkey Tree Hosting may accrue charges to be made to a credit/debit card until such charges exceed £10.00 GBP. Monkey Tree Hosting may charge interest on overdue amounts at the higher of 5% of invoiced value or GBP £1. Monkey Tree Hosting will suspend the service without notice if payment for the service is overdue by five (5) days. Fees not disputed within thirty (30) days of due date are conclusively deemed accurate. Customer agrees to pay Monkey Tree Hosting’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay Monkey Tree Hosting’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
(b) Fee Increases
Monkey Tree Hosting may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
(c) Taxes
At Monkey Tree Hosting’s request Customer shall remit to Monkey Tree Hosting’s all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Monkey Tree Hosting); regardless of whether Monkey Tree Hosting fails to collect the tax at the time the related services are provided.
(d) Refunds
Refunds are only valid on the initial term for Hosting packages. Refunds are not available on VPS Servers, Dedicated Servers, Cloud Servers, or Domain Registrations, or any other services not listed here. Refunds are not available on account renewals.
(e) Credits.
At times when a Credit is issued to an account for any reason, this credit is refundable at an admin fee of the lesser of 5% or £5.00 GBP. Credit issued in relation to SLA is not able to be refunded to cash or withdrawn. Furthermore, any positive credit balance on an account at the time of account termination is immediately forfeited.
(f) Early Termination.
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Monkey Tree Hosting terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Monkey Tree Hosting’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. In the event that the Customer terminates the agreement for Voice, Data or Fibre Services. The amound of the fee for termination is the remaining months + average call costs, calculated from prior 3 months, for the remaining months.
(g) Chargebacks
All disputes and overcharges must be reported directly to the Company, in writing, within thirty (30) days. Any Customer that initiates a chargeback, reversal, retrieval request, or other dispute with their credit card issuing bank and/or PayPal (“Dispute”) will be immediately suspended or terminated pending investigation. The Customer agrees to pay a “Research Fee” of £20.00 GBP per Dispute regardless of the actual validity of the charge.
(h) Direct Debit Failure Charges
In the event of a Direct Debit failing more than three (3) times, the transaction will fully fail and will be required to be resubmitted. In the event of a full Direct Debit failure, Monkey Tree Hosting Ltd will charge a single £2.50 + VAT fee per Direct Debit failure up to a maximum of £2.50 + VAT per invoice, excluding any late payment fees applied to the invoice.
Law/AUP
Customer agrees to use the service in compliance with applicable law and Monkey Tree Hosting’s Acceptable Use Policy posted at http://www.monkeytreehosting.com/AUP (the “AUP”), which is hereby incorporated by reference in this Agreement. Customer agrees that Monkey Tree Hosting may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of Monkey Tree Hosting’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Monkey Tree Hosting’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Monkey Tree Hosting and Customer regarding the interpretation of the AUP, Monkey Tree Hosting’s commercially reasonable interpretation of the AUP shall govern.
Customer Information
Customer represents and warrants to Monkey Tree Hosting that the information he, she or it has provided and will provide to Monkey Tree Hosting for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Monkey Tree Hosting that he or she is at least 18 years of age. Monkey Tree Hosting may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Indemnification
Customer agrees to indemnify and hold harmless Monkey Tree Hosting from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
Disclaimer of Warranties
Monkey Tree Hosting does not warrant or represent that the services will be uninterrupted, error-free, or completely secure. To the extent permitted by applicable law Monkey Tree Hosting disclaims any and all warranties including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent permitted by applicable law, all services are provided on an “as is” basis.
Limitation of Damages
Neither party shall be liable to the other for any lost profits, or any indirect, special, incidental, consequential or punitive loss or damage of any kind, or for damages that could have been avoided by the use of reasonable diligence, arising in connection with the agreement, even if the party has been advised or should be aware of the possibility of such damages.
Notwithstanding anything else in the agreement to the contrary, the maximum aggregate liability of Monkey Tree Hosting and any of its employees, under any theory of law (including breach of contract, tort, strict liability, and infringement) shall be a payment of money not to exceed the amount payable by customer for three months of service.
Suspension/Termination
(a) Suspension of Service
Customer agrees that Monkey Tree Hosting may suspend services to Customer without notice and without liability if: (i) Monkey Tree Hosting reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Monkey Tree Hosting reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Monkey Tree Hosting’s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
(b) Termination.
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Monkey Tree Hosting fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by Monkey Tree Hosting prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ninety (90) days notice if Customer is overdue on the payment of any amount due under the Agreement for one (1) month or less; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from Monkey Tree Hosting describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, (iv) upon one (1) days notice if Customer is overdue on the payment of any amount due under the Agreement for two (2) month(s) or more, or (v) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
Requests for Customer Information
Customer agrees that Monkey Tree Hosting may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or end users that Monkey Tree Hosting believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
Backup Copy
Customer agrees to maintain a current copy of all content hosted by Monkey Tree Hosting notwithstanding any agreement by Monkey Tree Hosting to provide backup services.
Changes to Monkey Tree Hosting's Network
Upgrades and other changes in Monkey Tree Hosting’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Monkey Tree Hosting reserves the right to change its network in its commercially reasonable discretion, and Monkey Tree Hosting shall not be liable for any resulting harm to Customer.
Notices
Notices to Monkey Tree Hosting under the Agreement shall be given via electronic mail to the e-mail address posted for customer support on http://www.monkeytreehosting.com/contact.htm. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
Force Majeure
Monkey Tree Hosting shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Monkey Tree Hosting’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
Governing Law/Disputes
The Agreement shall be governed by the laws of England, exclusive of its choice of law principles as applicable. The United Nations Convention on the International Sale of Goods shall not govern the Agreement. Location for all disputes arising out of or relating to the agreement shall be England, and each party agrees not to dispute such personal jurisdiction and waives all objections thereto.
Miscellaneous
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. Monkey Tree Hosting may amend this Agreement without notice at any point. The terms on Customer’s purchase order or other business forms are not binding on Monkey Tree Hosting unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. The client agrees that on the Anniversary of any Director, partner or shareholder of the company’s birth date, that cake will be provided by the client at the company registered office. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Monkey Tree Hosting’s prior written consent. Monkey Tree Hosting’s approval for assignment is contingent on the assignee meeting Monkey Tree Hosting’s credit approval criteria. Monkey Tree Hosting may assign the Agreement in whole or in part.
This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.
Refuse Service
Monkey Tree Hosting reserves the right to refuse service to any active or in-active customers for any reason it deems necessary.
Ownership of Development Code
MTH Dev t/a Monkey Tree Hosting Ltd will, unless confirmed in writing through the use of a specific project Development Contract, will own and retain ownership of all code, IP and developments. Monkey Tree Hosting Ltd will claim all R&D Tax Credits available on development activities.
Expert Support from Real People
If you’re working, so are we! Our UK based experts are on hand 24/7 to provide you with the support you need – from servers to mailboxes and everything in between.
Your Business Matters to Us
Whether you are a small, single-person operation or a large multi-national corporation, we’re dedicated to providing a customised hosting solution to build your brand online.
